From Classroom: Call 411
From Outside Line: Call 881-2411
Please use the Helpdesk Logon to enter helpdesk tickets. If you are having trouble, please tutorial on "using the helpdesk interface," located in the document container below.
What happens when you receive an E-Mail for a ticket letting you know it has been closed?
The eMail will contain a response, often with a resolution to your issue or answer to your question. Please read the response and IF the this does not resolve your question. Simply RESPOND to the eMail with what the problem or question is.
The ticket will automatically re-open and your issue will remain at the TOP of the queue. If your issue is time sensitive, you may also call the helpdesk at x411, preferably WITH the ticket number. We will re-open the ticket for you.
Please remember to respond to requests for information from the ticket system within 7 DAYS. As tickets older than this can be CLOSED as non-responsive.