District Network Status
Last Update 5/29/2015 12:34:10 PM
5-29-2015 Anti-Spam update: The district spam filter has been updated to better quarantine Chinese and Russian language email. You will be alerted daily if any messages sent to you are quarantined.
What happens when you receive an E-Mail for a ticket letting you know it has been closed?
The eMail will contain a response. And frequently a RESOLUTION to your issue or question. Please read the response and IF the this does not resolve your question. Simply RESPOND to the eMail with what the problem or question is.
The ticket will automatically re-open and your issue will remain at the TOP of the queue. If your issue is time sensitive, you may also call the helpdesk at x411, preferably WITH the ticket number. We will re-open the ticket for you.
Please remember to respond to requests for information from the ticket system within 7 DAYS. As tickets older than this can be CLOSED as non-responsive.
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