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District Network Status

Last Update 7/2/2015 4:13:02 PM

7/2/2015: Vmware view should be up and running. Please let us know if there are any issues.


What happens when you receive an E-Mail for a ticket letting you know it has been closed?

The eMail will contain a response. And frequently a RESOLUTION to your issue or question. Please read the response and IF the this does not resolve your question. Simply RESPOND to the eMail with what the problem or question is.

The ticket will automatically re-open and your issue will remain at the TOP of the queue. If your issue is time sensitive, you may also call the helpdesk at x411, preferably WITH the ticket number. We will re-open the ticket for you.

Please remember to respond to requests for information from the ticket system within 7 DAYS. As tickets older than this can be CLOSED as non-responsive.

Enter New Helpdesk Request or
Check Status of Existing Request Here
>>
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Please use the Helpdesk Logon to enter helpdesk tickets.  If you are having trouble, please refer to the link below to access tutorials on using the helpdesk interface.

Resources, Tutorials & Information

Help Desk

From Classroom
Call 411

From Outside Line
Call 881-2411

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2014 Computer Systems Updates   Instructions and Resource PDF document

Technical Services

Schenectady High School
Technology

Technology Plan 2013-2016

 

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