What is the web address for Home Access Center?
Please visit our school website at www.schenectady.k12.ny.us and in the upper right hand corner there is a yellow link to Home Access Center.

What should I do if I forgot my username or password? 
Please call or e-mail Cathy O'Brien at 370-8100 X-126 or obrienc@schenectady.k12.ny.us if you cannot remember your username or password.  Ms. O'Brien will reset both for you.

Can I change my password?
You may change your password at any time.  Click the Profile button in the top right hand corner.  A small window will open instructing you to enter your old password and to select and confirm your new password.

Is my child's information safe?  Who has access to it?
Your child's information is safe.  All users must have a username and password.  Only those individuals who are entitled to your child's information will be granted a username and password to access the Home Access Center and your child's information.

How do I contact a teacher if I have questions regarding grades, assignments or comments?
It's easy.  Simply click on the teacher's name.  The e-mail program installed on your computer (for example Outlook, Outlook Express) may launch and you can easily compose an e-mail message to the teacher.

If you access your email through AOL web access or your Yahoo! Mail account online, your mailbox will not automatically open.  In this case, you will not be able to automatically send an email by clicking on the name. 

Here's how you will send an email to the teacher:  First, open your e-mail account.  Compose an email as you normally would (Compose e-mail, New Mail etc.)  Copy and paste the teacher's email address on the To line.  You may want to add the email address to your address book at this time.  It will be easy to find in the event you want to email the teacher again.

What if I have questions regarding the accuracy of my  child's attendance record?
Please contact the attendance person in your child's school.  The attendance officer will assist or direct you to get answers to your questions.

What if the registration information is incorrect or not available?
If you believe your child's information is not correct or if it is not entered into the system, please call the registrar's office at 370-8101 X-116.  After the correct information is verified and confirmed, it will be updated in the Home Access Center.

Why can't I see the additional information when I click on the links?  For example, when I click on the notes bubble, nothing happens?
Some of the pages open up in new windows or as pop-ups.  Please make sure if you are using pop-up blocking software or utilities such as Google or Yahoo!, that they allow pop-ups within the Home Access Center. 

What are the browser requirements for using Home Access Center?
Home Access Center can be viewed by the following browsers:

• Internet Explorer 5.5 or higher for Windows - 5.0 or higher for Macintosh
• Netscape Navigator 6.0 or higher
• Safari 1.0 or higher for Windows
• Firefox 2.0 or higher for Windows

If you have a question that wasn't answered above, please call Cathy O'Brien at 370-8100 X-126